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Phone

+(91) 91520 32319

Monday to Saturday, 10:00 AM to 6:00 PM IST

Email

Reach us at your convenience
care@bixabotanical.in

Whatsapp

Chat with our team at
+(91) 91520 32319

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Get in Touch With Bixa

We’re Always Here to Help You Discover the Power of Natural Healing.

Shipping Related Questions

Once your order is shipped, you will receive an email with a tracking link. You can use this link to track your order in real-time.

If you haven’t received the email or need further assistance, please contact us at care@bixabotanical.com.

Yes, we ship internationally to select countries. You can place your order directly through our website.

Orders are typically delivered within 5–6 business days after dispatch. You will also receive a tracking link via email once your order has been shipped.

If your order is delayed or has not arrived within the estimated time, please reach out to us at care@bixabotanical.com or WhatsApp us at +91 91520 32319. Our team will assist you and coordinate with the courier service.

Shipping charges may vary depending on your location, order value, and delivery method. The applicable fee will be displayed at checkout before you confirm your order.

Returns & Refunds Related Questions

You can reply directly to the order confirmation email you received, or contact us at care@bixabotanical.com or +91 91520 32319. Our team will be happy to assist you with the cancellation process.

You can view our complete return policy here:
Bixa Botanical Return Policy

For unopened products, please contact us within 3 business days of delivery. Kindly share a photo of the issue when reaching out.
Once we receive and inspect the returned item, eligible refunds will be processed within 7 business days and credited to your original payment method.

If your order arrives damaged, expired, or incorrect, please contact us within 3 business days of delivery. Provide clear photos or videos of the product and outer packaging so we can investigate the issue.
If verified, we will arrange a replacement or refund in line with our return policy.

Unfortunately, we do not accept returns once a product has been opened or used, in order to maintain hygiene and product integrity.